Term Of Use
Payment Policy
01. You can pay with your credit card or vodafone cash.
02. Egyptian Tax Invoice would be attached and send with the item.
Personalization Policy
01. All items are one of a kind and individual.
02. All items are handmade, and there may be imperfections, each item is a piece of art and cannot be replaced with a duplicate one.
Shipment Policy
01. We ship any ware in Egypt
02. All our shipments are fully insured, sent with a tracking number,
and will be shipped 2-3 days after payment.
03. Deliveries overseas may be charged in coasts of costumes (import tax) or Vat (value added tax) according to the specific law. These charges are hard to predict and are out of our control. Any charge of this kind will be paid by the purchaser.
04. We will not be held responsible for delays or lost items due to customs or postal services, moreover if needed, you are responsible for picking up your item at your nearest post office.
Exchange Policy
1. Exchange or return may be made 14 days from the day of receiving the item, along with the tax invoice receipt.
2. Address of shipping for exchange/return: 71 Sheratoon Elmatar – Heliopolis – Cairo.
For any other question please contact us at – info@eshraquastores.com
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